Customer Services Reporting Specialist

Are you passionate about data, dashboards, and turning numbers into business insights? Do you love working with Power BI and Excel to create meaningful reports that drive decisions and improve services? If so, we’d love to meet you!

About the Role

As our Customer Services Reporting Specialist, you’ll be a key player in shaping how we understand and optimize our global customer service operations. You will be responsible for maintaining and developing intuitive Power BI dashboards and data sets that help our teams work smarter, not harder.

This is an ideal opportunity for someone who enjoys working with data, is detail-oriented, and thrives on bringing clarity to complex performance metrics.

What You'll Do

• Build and maintain Power BI dashboards for service performance monitoring

• Translate business needs into clear, scalable reporting solutions

• Design and implement KPI frameworks for efficiency and profitability tracking

• Conduct ad hoc data analysis to support decision-making

• Ensure data quality, availability, and consistency

• Work closely with IT, service teams, and business stakeholders globally

What We’re Looking For

• Experience with Power BI and Microsoft Excel (advanced level)

• Solid understanding of data structures and reporting best practices

• Degree in Engineering, IT, Statistics, or a related field (or equivalent experience)

• Strong analytical thinking and problem-solving mindset

• Fluent English and Czech language (both C1 level) 

• A team player who is proactive, communicative, and detail-oriented

What We Offer

• Engaging, creative and meaningful work
• A modern working environment in a prestigious company producing high-end products based on cutting edge technology
• A position in a global and expanding high-tech company with long-term employment prospects
• An opportunity to make your mark on how customer service performance is measured worldwide
• Competitive benefit package – free coffee, cantine in the building, 5 weeks of vacation, financial bonuses, 2 sick days, 1 day for volunteering, meal allowance mobile tarif, benefit cafeteria worth up to 24 000 CZK/year
• Location in Brno-Kohoutovice – beautiful part of the city, our offices are surrounded by forest
• Start day upon agreement

Are you interested?  

Feel free to send us your (i) professional resume and (ii) cover letter in English describing reasons of your interest and expectations.

A review of applications will run continuously as they are received and until the position is filled. The short-listed applicants complying with the requirements will be invited for personal or Teams interviews.

We are looking forward to your application! 

TESCAN is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees.