Customer Service Specialist

Do you thrive on responsibility, enjoy keeping things organized, and have a passion for excellent customer service? We're looking for a reliable and proactive team player who will take ownership of service coordination across the DACH region and the Czech Republic.

What will you do?

• Coordinate and monitor customer service requests (installations, preventive and corrective maintenance) and ensure timely resolution in line with SLA targets.

• Communicate daily with field engineers and customers to ensure smooth service operations.

• Manage service data in CRM and ERP systems – including reports, parts, and documentation.

• Schedule equipment deliveries, track internal orders, and support customs handling (import/export).

• Assist in improving service processes and collaboration across teams.

• Support the service sales team in maintenance contract renewals and building long-term customer relationships.

What are we looking for?

• Fluency in Czech, English, and German – written and spoken.

• Prior experience with CRM and ERP systems; proficiency in MS Office.

• Strong sense of responsibility, attention to detail, and excellent self-management.

• Customer-oriented mindset with the ability to handle multiple tasks simultaneously.

• A structured and data-driven approach, with a natural ability to plan and organize.

• Experience in a similar service-oriented role is a plus.

What We Offer

• Engaging, creative and meaningful work
• A modern working environment in a prestigious company producing high-end products based on cutting edge technology
• A position in a global and expanding high-tech company with long-term employment prospects
• Supportive team environment and room to grow – potentially even into leadership in the future
• Competitive benefit package – free coffee, cantine in the building, 5 weeks of vacation, financial bonuses, 2 sick days, 1 day for volunteering, meal allowance mobile tarif, benefit cafeteria worth up to 24 000 CZK/year
• Location in Brno-Kohoutovice – beautiful part of the city, our offices are surrounded by forest
• Start day upon agreement

Are you interested?  

Feel free to send us your (i) professional resume and (ii) cover letter in English describing reasons of your interest and expectations.

A review of applications will run continuously as they are received and until the position is filled. The short-listed applicants complying with the requirements will be invited for personal or Teams interviews.

We are looking forward to your application! 

TESCAN is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees.