TESCAN is a global supplier of scientific instruments. The company is building its reputation and brand name in the field of design and manufacturing of electron, ion and x-ray instruments as well as full system solutions for various applications.

TESCAN participates in top research projects and cooperation with leading companies in the field of electron microscopy and microanalysis. As a result, TESCAN's instrumentation and innovative solutions have won a leading position in the world of nano- and microtechnology. More about us at www.tescan.com

Role Purpose:
Provide expert installation, operation training, and technical service support for SEM/FIB systems, ensuring optimal customer performance and satisfaction.

Key Responsibilities:

• Master SEM/FIB theory and tools (SMS/T&M) during initial training.

• Deliver field service, maintenance, and troubleshooting for SEM/FIB instruments.

• Conduct service training sessions and participate in continuous technical updates.

• Perform bi-annual warehouse inventory audits.

• Act as a liaison between customers and internal teams to ensure clear communication and service excellence.

• Support fellow Field Service Engineers and collaborate effectively within the team.

• Provide dedicated support to assigned customers, addressing their specific needs.

Key Performance Indicators (KPIs):

• Proficiency in diagnosis, troubleshooting, and problem-solving for complex instruments.

• Effective installation and maintenance support for high-end SEM/FIB systems.

• Strong teamwork and support for other Field Service Engineers.

• Ability to handle equipment weighing up to 50 lbs.

• High customer satisfaction through responsive and quality service.

Impact of the Role:
Increase customer satisfaction and loyalty through efficient, high-quality service support.

Qualifications:

• Basic electronic/electrical knowledge.

• Logical problem-solving and analytical skills.

• Proficiency in English (written and verbal).

• Proactive, customer-focused mindset with a sense of urgency and ownership.

• Strong communication skills and a collaborative attitude.

Are you interested?

Feel free to send us your (i) professional resume and (ii) cover letter describing reasons of your interest and expectations.

A review of applications will run continuously as they are received and until the position is filled. The short-listed applicants complying with the requirements will be invited for personal or Teams interviews.

We are looking forward to your application!

TESCAN is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees.