TESCAN is a global supplier of scientific instruments. The company is building its reputation and brand name in the field of design and manufacturing of electron, ion and x-ray instruments as well as full system solutions for various applications.
TESCAN participates in top research projects and cooperation with leading companies in the field of electron microscopy and microanalysis. As a result, TESCAN's instrumentation and innovative solutions have won a leading position in the world of nano- and microtechnology. More about us at www.tescan.com
Context & Responsabilities :
As part of a replacement, we are looking for a Field Service Engineer (M/F) on a permanent contract. In this context, your mission will be to :
- Participate in product assembly under the responsibility of the PDMs
- Participate in or carry out part of the testing under the responsibility of the PDMs
- Participate in continuous improvement within the company, report anomalies, propose solutions, and participate in their implementation
- Be the guarantor of customer satisfaction for your portfolio
- Ensure that projects and assigned tasks are followed up within the given timeframes
- Provide service support to subsidiaries (Specialist)
- Manage customer complaints for your portfolio with the quality department and your manager
- Carry out or organize and monitor technical pre-visits with the service coordinator
- Install, start up, and perform acceptance tests on equipment at customer sites
- Train customers in the use of equipment (“getting started”)
- Provide remote technical support to customers and subsidiaries
- Plan, organize, and carry out preventive and corrective visits: diagnosis, search for technical solutions, repair & calibration of equipment with the service coordinator
- Participate in the continuous improvement of products by reporting recurring faults or incidents to PDM/quality
- Define, manage, and monitor your stock of tools and spare parts
This position requires regular travel, mainly in Europe, Asia, and the United States.
Hard skills :
- Advanced knowledge of the company's products and technologies or equivalent
- Advanced knowledge of electronics
- General knowledge in one of the following fields (micromechanics, optics..)
- Fluent English (at least B2)
- Knowledge of vacuum technology and software would be a plus
- Master's degree or BUT GE&II or equivalent in Electronics/Industrial Maintenance/Physical Measurements
Soft skills :
- Customer oriented
- Teamplayer
- Rigorous approach
- Analytical skills
- Adaptability
- Responsiveness
- Interpersonal skills
- Problem-solving oriented
- Ability to work independently
Additional information:
- Salary based on experience
- 13th month
- Employee savings plan/PERECOL/CET (employee savings account)
- Profit sharing
- Meal vouchers
- Health insurance - Life insurance (50% covered by the company)
Are you interested?
Feel free to send us your (i) professional resume and (ii) cover letter describing reasons of your interest and expectations.
A review of applications will run continuously as they are received and until the position is filled. The short-listed applicants complying with the requirements will be invited for personal or Teams interviews.
We are looking forward to your application!
TESCAN is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees.