The OEM Product & Service Support Engineer plays a key role in providing advanced technical support, training, and product expertise for OEM columns, including FIB, SEM, GIS, and related accessories. Working closely with OEM partners and internal teams worldwide, you will contribute to ensuring a high level of service quality, technical expertise, and long-term customer satisfaction.

As part of a newly created position, we are recruiting for a permanent contract. The position is available as soon as possible.

What You’ll Do

• Provide advanced remote technical support to OEM partners and support the resolution of complex technical issues.
• Perform diagnostics and root cause analysis to ensure efficient issue resolution.
• Ensure compliance with SLA commitments and maintain a high level of customer satisfaction.
• Track technical issues through to full resolution.
• Act as the primary technical interface between OEM customers and internal teams.
• Organize and deliver technical training sessions for OEM partners.
• Train and support Field Service Engineers worldwide.
• Maintain and develop internal technical expertise on OEM columns and associated systems.
• Support internal production sites using columns manufactured in Fuveau.
• Monitor returned columns and accessories within the RMA process.
• Coordinate repair planning with production teams in line with SLA commitments.
• Ensure the availability of spare parts required for repairs.
• Act as the technical liaison between Service, Production, and Supply Chain teams.
• Travel to OEM partner sites for installations, acceptance testing, and technical missions.
• Perform system acceptance tests and secure the required approvals enabling invoicing.
• Provide backup support for Field Service activities when required.
• Carry out laboratory compliance measurement missions when necessary.
• Develop and maintain service documentation, including preventive maintenance procedures, troubleshooting guides, diagnostic forms, and RMA documentation.
• Contribute to product obsolescence analysis together with R&D and Product Management teams.
• Participate in the development of associated service offerings and continuous improvement initiatives.
• Identify and report recurring technical issues to improve product reliability.
• Contribute to technical knowledge retention and knowledge sharing within the Service Department.
• Support Tescan France Level-1 phone and remote customer support activities when required.

What You’ll Bring

• You are comfortable working with electronics, mechanics, vacuum systems, and scientific instrumentation.
• You have proven experience in diagnostics, troubleshooting, and root cause analysis.
• You are able to write clear and structured technical documentation.
• You communicate professionally in English, both written and spoken.
• You have a strong customer service mindset and enjoy solving complex technical challenges.
• You work autonomously and know how to organize priorities effectively.
• You demonstrate strong analytical and problem-solving skills.
• You enjoy sharing knowledge and supporting team development.
• You collaborate easily within multicultural and international environments.
• You approach your work with rigor, structure, and technical credibility.
• You hold a Master’s degree, or equivalent, in Electronics, Physics, Instrumentation, Industrial Maintenance, or a related field.
• You bring significant experience in technical support, service engineering, or within an OEM environment.

What Tescan Can Offer You

• Work with purpose - your ideas and skills help shape discoveries that matter.
• A community that grows together - collaborate with colleagues across the world and find long-term opportunities here.
• Support along the way - whether relocating, starting fresh, or exploring new roles, we make your journey smoother.
• A place you’ll enjoy - work in our Fuveau site, surrounded by the charm of southern France and close collaboration with our global teams.
• Benefits that give you back - CSE, meal vouchers, health insurance, profit sharing.
• Time that's yours - annual leave 25 days.

Are you interested? Send us your CV. We are looking forward to your application!

Work with both sides of your brain - and all of your heart.

At Tescan, you’ll help shape technically unique solutions that drive global discoveries.
Join a team where innovation meets purpose, and where your ideas - as well as your impact - are truly seen.
Collaborate with brilliant minds worldwide and enjoy the journey as much as the results.

Tescan is an Equal Opportunity Employer.
We support diversity and are committed to creating an inclusive environment for all employees