Your Responsibilities
As a Field Service Engineer, you will play a crucial role in installing, maintaining, and providing technical support for SEM (Scanning Electron Microscope) and FIB (Focused Ion Beam) systems. Your expertise will ensure optimal instrument performance and customer satisfaction. Key responsibilities include:

• Training & Skill Development:

  • Master SEM/FIB theory and operation through structured training (including an overseas program in Brno).

  • Develop field service and customer support skills by shadowing senior engineers.

• Technical Support:

  • Perform installations, maintenance, and troubleshooting of SEM/FIB systems.

  • Utilize T&M (Testing & Measurement) tools and SMS (Service Management System) for diagnostics and updates.

• Operational Coordination:

  • Conduct biannual warehouse inventory checks to ensure spare parts availability.

  • Serve as the primary liaison between customers and internal teams, ensuring clear communication and timely resolutions.

What We Expect

• Experience: Background in electronics, electrical engineering, or technical field service (experience with scientific instruments is a plus).

• Skills:

  • Strong problem-solving and logical troubleshooting abilities.

  • Proficiency in English (written and verbal) for technical communication.

• Mindset:

  • Customer-focused with a "can-do" attitude and sense of urgency.

  • Ability to work independently and collaboratively in a global team.

• Physical Requirements: Capability to lift items up to 50 lbs (23 kg) for equipment handling.

We Offer

• Impactful Role: Directly influence customer satisfaction and instrument performance in cutting-edge scientific technology.

• Growth Opportunities: Structured training (including international assignments) and long-term career development in a high-tech environment.

• Benefits: Competitive salary, performance bonuses, and comprehensive allowances (e.g., transportation, meal, health).

Location: Seoul, Korea
Employment Type: Full-time, Individual Contributor

Join us to advance your technical career while supporting groundbreaking scientific innovation!