TESCAN is a global supplier of scientific instruments. The company is building its reputation and brand name in the field of design and manufacturing of electron, ion and x-ray instruments as well as full system solutions for various applications.

TESCAN participates in top research projects and cooperation with leading companies in the field of electron microscopy and microanalysis. As a result, TESCAN's instrumentation and innovative solutions have won a leading position in the world of nano- and microtechnology. More about us at www.tescan.com

About TESCAN

TESCAN provides cutting-edge scientific instrumentation that enables breakthrough discoveries in materials science, semiconductor development, battery research, life sciences, geology, and industrial applications around the world.

As a global leader in electron microscopy and micro-CT imaging solutions, we help researchers, engineers, and manufacturers solve complex challenges through innovation, technology, and exceptional customer support.

Position Summary

TESCAN is seeking a highly organized and customer-focused Service Sales & Customer Operations Specialist to support our growing Americas Service organization.

This role serves as a central point of coordination between customers and internal teams while helping drive service-related revenue opportunities. The successful candidate will manage customer communications, support the service quotation process, coordinate opportunity follow-up activities, and help ensure customers receive an exceptional experience throughout the lifecycle of their TESCAN systems.

This position is ideal for someone who enjoys customer engagement, sales support, operational coordination, and collaborating across multiple business functions.

Key Responsibilities

Support Service Revenue Growth

• Coordinate service-related sales opportunities including service agreements, upgrades, repairs, training, and preventative maintenance offerings.
• Prepare and manage service quotation requests.
• Follow up on open customer opportunities and assist in moving opportunities toward closure.
• Identify opportunities to expand services within TESCAN's installed customer base.

Deliver Exceptional Customer Experience

• Serve as a primary point of contact for service-related customer inquiries.
• Maintain timely communication regarding quotations, scheduling, service activities, and order status.
• Build positive relationships with customers and provide responsive support throughout the service process.
• Help ensure customer issues are resolved efficiently and professionally.

Coordinate Across Functions

• Collaborate closely with Service Engineers, Technical Support, Applications Specialists, Sales, Operations, Finance, and Logistics teams.
• Gather information necessary to support service proposals and customer solutions.
• Assist with planning and coordination of service activities.
• Maintain accurate customer, opportunity, and service records.

Maintain Operational Excellence

• Manage customer and opportunity information within CRM systems.
• Support forecasting, reporting, and pipeline management activities.
• Monitor open opportunities and ensure timely follow-up.
• Contribute to process improvements that enhance customer satisfaction and operational efficiency.

Qualifications

Required

• Associate degree or equivalent combination of education and experience.
• Minimum of three years of experience in customer service, sales support, customer success, service administration, inside sales, or a related business function.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Experience using CRM and business management systems.
• Proficiency with Microsoft Office applications including Outlook, Excel, Word, and Teams.

Preferred

• Bachelor's degree in Business, Marketing, Communications, or related field.
• Experience supporting technical products, scientific equipment, industrial equipment, or service organizations.
• Knowledge of quotation processes, service contracts, customer lifecycle management, or sales operations.
• Experience working within ERP and CRM environments.

What Will Make You Successful

• Strong customer focus and relationship-building skills
• Ability to manage multiple priorities and deadlines
• Attention to detail and commitment to follow-through
• Effective problem-solving and communication skills
• Ability to collaborate across functions and organizational levels
• Commercial mindset with an interest in supporting business growth

Why Join TESCAN?

At TESCAN, you'll be part of a global team that develops and supports technologies that advance science, research, and innovation. We foster a collaborative environment where employees are empowered to contribute, grow professionally, and make a meaningful impact.

Our employees enjoy working alongside talented colleagues who share a passion for technology, customer success, and continuous improvement.

Join TESCAN and help support the scientists, engineers, and innovators shaping the future.

Are you interested?

Apply to this job and send us your (i) professional resume and (ii) cover letter describing reasons of your interest and expectations.

A review of applications will run continuously as they are received and until the position is filled. The short-listed applicants complying with the requirements will be invited for personal or Teams interviews.

We are looking forward to your application!

TESCAN is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees.