Field Service Engineer
Join TESCAN as a Field Service Engineer and help customers keep their advanced scientific instruments performing at their best. Based in Hefei, you will install, maintain, and troubleshoot TESCAN systems while serving as a trusted technical partner to our customers. This is an excellent opportunity for a hands-on engineer who enjoys solving complex technical challenges, working independently, and continuously developing new skills.
What You’ll Do
• Install, commission, and validate TESCAN systems at customer sites, including pre-installation site surveys and acceptance testing.
• Perform preventive maintenance, diagnostics, calibration, and system optimization to ensure equipment reliability and long-term performance.
• Respond to on-site service requests, identify the root causes of technical issues, and implement effective corrective actions.
• Troubleshoot complex electromechanical, electronic, vacuum, digital, analog, and PC-based control systems.
• Train customers in instrument operation, basic maintenance, safety, and recommended operating practices.
• Prepare accurate and complete service reports, maintenance records, and corrective-action documentation.
• Collaborate with regional and global Field Service Engineers, Application Specialists, and Technical Support teams.
• Escalate unresolved technical issues appropriately and contribute to the continuous improvement of TESCAN products and services.
• Follow all applicable safety, quality, and regulatory requirements during field activities.
• Develop the technical competencies required to support additional TESCAN product lines as business needs evolve.
What You’ll Bring
• A bachelor’s degree in Electrical Engineering, Electronic Engineering, Mechanical Engineering, Physics, or a related technical discipline—or equivalent relevant industry experience.
• Ideally, one to three years of field service experience involving scientific instruments, analytical instruments, semiconductor equipment, or high-vacuum systems.
• Experience with one or more electron microscopy technologies—such as SEM, FIB, or TEM/STEM—or with X-ray micro-CT systems would be a strong advantage.
• Hands-on knowledge of ultra-high-vacuum systems, precision mechanics, digital and analog electronics, or PC-based control systems.
• The ability to use diagnostic and test equipment such as multimeters and oscilloscopes.
• Strong diagnostic, analytical, and troubleshooting skills.
• Good written and spoken English for technical communication and collaboration with international teams.
• Strong customer-facing communication skills and the confidence to deliver technical training.
• The ability to work independently at customer sites while collaborating effectively within a global service organization.
• A valid driver’s licence and willingness to travel extensively, typically 50–75% of your working time.
• The ability to lift and handle equipment components weighing up to approximately 23 kg.
• A proactive, accountable, and adaptable approach, together with a commitment to quality and continuous learning.
What TESCAN Can Offer You
• Work with purpose – support advanced scientific instruments that enable research, industrial innovation, and discoveries that matter.
• A community that grows together – collaborate with experienced colleagues and technical specialists across China and TESCAN’s global organization.
• Variety in your work – combine hands-on engineering, technical problem-solving, customer interaction, installation, maintenance, and training.
• Continuous technical development – deepen your expertise in advanced microscopy and imaging technologies while developing capabilities across TESCAN product lines.
• A role with real impact – directly contribute to system performance, customer satisfaction, and the long-term value customers receive from their TESCAN equipment.
• Support along the way – benefit from internal training, global technical resources, and close cooperation with Field Service, Applications, and Technical Support teams.
• Benefits that give you back – financial bonuses and allowances, statutory social insurance and housing provident fund, internal training, an annual health checkup, and a company-provided laptop.
• Time that’s yours – 15–20 working days of annual leave and 10 working days of sick leave.
Location: Hefei, China
Department: Customer Services
Reporting to: Field Service Supervisor