Regional Technical Support Specialist
Location: Shanghai, China
Join Tescan’s Service team and provide expert technical support to Field Service Engineers working with SEM/FIB systems. You’ll collaborate with our global technical teams to resolve complex issues, share knowledge, and use service data to improve service efficiency and customer satisfaction.
What You’ll Do
• Provide timely remote technical support to Field Service Engineers, acting as the first point of contact for issues requiring escalation.
• Investigate root causes and develop lasting solutions to prevent recurring technical problems.
• Coordinate technical communication between the China Service team and Global Technical Support, ensuring complex issues are followed through to resolution.
• Use the service management system to track technical issues and maintain accurate, complete records.
• Collect and analyze service data to identify improvements in service quality, efficiency, and operating costs.
• Collaborate with local engineers to share expertise and build a knowledge base of technical solutions and service experience.
• Deliver technical training to Field Service Engineers and support demonstration systems when needed.
What You’ll Bring
• A university degree in engineering or a related technical discipline.
• Technical experience with scanning electron microscopy (SEM) and/or focused ion beam (FIB) systems.
• Advanced written and spoken English, with the ability to communicate independently with global technical teams.
• Strong analytical and troubleshooting skills, with a proactive approach to resolving issues.
• The ability to work independently, manage priorities, and perform effectively under pressure.
• Clear communication skills, a collaborative mindset, and a strong focus on customer needs.
• Willingness to provide occasional support outside regular working hours, travel, and work overtime when required.
• Respect for different perspectives and backgrounds, and the ability to collaborate in an international team.
What Tescan Can Offer You
• Work with purpose – apply your expertise to keep advanced scientific instruments performing reliably and support discoveries that matter.
• A community that grows together – collaborate with local and global colleagues, share knowledge, and explore long-term career opportunities.
• Support along the way – deepen your expertise through technical collaboration, knowledge sharing, and internal training.
• A place you’ll enjoy – be based in Shanghai and work closely with colleagues across our international service network.
• Benefits that give back – financial bonuses and allowances, statutory social insurance and housing provident fund contributions, internal training, an annual health checkup, and a company-provided laptop.
• Time that’s yours – 15–20 working days of annual leave and 10 working days of sick leave.
Are you interested? Send us your CV. We look forward to your application!