Help Deliver on Every Customer Commitment

At TESCAN, our customers rely on advanced scientific instrumentation to drive innovation and discovery. Behind every successful installation, service event, and customer experience is a strong operational foundation.

As a Customer Operations Supervisor, you'll lead inventory planning, materials readiness, forecasting, and logistics activities that ensure customers receive the right parts and systems at the right time. You'll work across Sales, Service, Operations, and Supply Chain to improve efficiency, reduce risk, and support exceptional customer outcomes.

What You'll Do

• Lead inventory planning, spare parts management, and stocking strategies to maximize customer service levels while maintaining working capital discipline.
• Develop and refine forecasting processes that improve material readiness and operational performance.
• Oversee logistics planning and coordination for instrument shipments (domestic and international) and customer deliveries, including interacting with customs.
• Monitor inventory health, inventory accuracy, backorders, and fulfillment performance to identify opportunities for improvement.
• Drive continuous improvement initiatives that enhance efficiency, reduce waste, and strengthen customer support.
• Partner closely with Service, Sales, Finance, Operations, and suppliers to align priorities and resolve challenges.
• Serve as the primary escalation point for material availability issues affecting customer commitments and business performance.

What You'll Bring

• Bachelor's degree in Supply Chain, Operations Management, Business, Engineering, or a related field.
• Experience in international shipping and customs knowledge, inventory planning, materials management, logistics, or supply chain operations within a technical or capital equipment environment.
• Strong understanding of demand forecasting, inventory control, and logistics processes.
• Experience utilizing ERP/MRP systems and advanced data analysis tools.
• Proven ability to drive operational improvements while balancing customer needs and business objectives.
• Strong communication skills and the ability to influence cross-functional teams.
• Excellent organizational, planning, and problem-solving capabilities.

What Makes You Successful

• You make decisions using data, facts, and trends.
• You take ownership and follow issues through to resolution.
• You thrive in collaborative environments and build strong partnerships across teams.
• You stay organized and focused when managing competing priorities.
• You continuously look for opportunities to improve processes and customer outcomes.

What TESCAN Can Offer You

• Work that directly supports scientific discovery, innovation, and customer success.
• Opportunities to influence operational excellence across a growing global organization.
• A collaborative culture that values accountability, innovation, and continuous improvement.
• Competitive compensation and comprehensive benefits including medical, dental, vision, disability coverage, and a company-sponsored 401(k).
• Paid time off that supports work-life balance.
• Career growth opportunities within a global technology leader.

Are You Interested?

We'd love to hear how your experience can help TESCAN continue delivering exceptional customer experiences through operational excellence.

Work behind the discoveries that change the world.

At TESCAN, your contributions help ensure researchers, engineers, and manufacturers have the tools they need to innovate. Join a team where operational excellence creates real impact for customers around the globe.

Collaborate with talented colleagues, solve meaningful challenges, and help deliver the technology that fuels scientific discovery.

TESCAN is an Equal Opportunity Employer.